Privacy Policy

AssureUX ("we", "us", or "our") is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we handle it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

AssureUX is a sole-trader UX testing and accessibility consultancy based in the United Kingdom. Our contact email is contact@assureux.co.uk.

2. What Data We Collect

We only collect information you voluntarily provide through our contact/booking form:

• First and last name
• Business email address
• Website URL and any context you include in your message
• Your chosen service package

Further details, such as address details, may need to be taken for invoicing, but this will be stored securely according to law. We do not use cookies beyond what is strictly necessary for the website to function.

3. How We Use Your Data

The information you provide is used solely to:

• Respond to your enquiry or booking request
• Deliver the service you have engaged us for
• Send invoices and project-related communications

We will never sell, rent, or share your data with third parties for marketing purposes.

4. Third-Party Data Processing

Our contact form is powered by Formspree, a third-party form service. When you submit the form, your data passes through Formspree's servers. Please review Formspree's privacy policy for details of how they handle form submissions. Invoices are powered by Zoho and payments are handled by Stripe and PayPalPlease view their respective privacy policies to understand how your data will be processed.

5. Data Retention

We retain your contact details and project correspondence for up to 6 years for accounting and legal purposes, after which they are securely deleted.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at contact@assureux.co.uk.

7. Security

We take reasonable technical and organisational measures to protect your data. All data is transmitted over encrypted HTTPS connections.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after any update constitutes acceptance of the revised policy.